BENCH ASSISTANT GENERAL MANAGER
The primary function of the Assistant General Manager is to direct and coordinate hotel activities to obtain optimum efficiency and economy of operations and maximize full potential with a balanced focus on mission, guest, associates and owner satisfaction. Is familiar with and complies with the property’s mission and standards in performing all key areas of accountability and other essential duties and responsibilities.
Responsibilities:
Enforce policies, procedures and standards as established by brand and Janko Hospitality.
Assigns duties and schedules all shifts to Guest Service Representatives, also the Breakfast and Evening Associates. Observes performances to ensure adherence to hotel properties and establish operating procedures.
Effectively communicates company policies to Associates and enforces safety regulations.
Responsible for proper Group set-up, coordination comps, proper billing etc.
Answer’s inquiries pertaining to hotel policies and services.
Inventory of all Front Office and Guest Services operating supplies
Prepares and modifies schedules for all Front Office and Guest Services Associates. Covers shifts in the event of call offs, schedule request off and budge demands.
Handles customer complaints over telephone and in writing.
Assists General Manager with various tasks and during their absence.
Coordinates all the training for Associates in accordance with standards outlined by brand and Janko Hospitality.
Cultivates strong working relationships and communications with hotel staff, executive staff and other departments to ensure maximum operating effectiveness and fulfillment of special event/guest needs.
Assist in recruiting efforts including interviewing prospective candidates.
Coordinate work orders with maintenance.
Supervise proper handling of cash.
Maximize occupancy by supervising and promoting yield management and suggestive selling of hotel, to ensure total revenue, RevPAR and ADR exceed projections.
Attend all mandatory meetings and mandatory hotel functions.
Answers phone calls for callouts in the housekeeping department on behalf of the housekeeping manager.
Other duties as required.
Competencies:
High ethical standards.
Has rotated through a variety of operations roles, including General Manager, Front Office, and Housekeeping.
Has successfully led, managed, and developed a team.
Excellent interpersonal skills required.
Strong communication and training skills. This individual needs to be comfortable and effective at training team members.
Strong organizational and time management skills.
Strong analytical/intellectual skills and business acumen.
Strong sensitivity to internal and external customer needs.
Requirements:
College or higher-level education
3+ years' experience within the Hospitality Industry in operations,
Service training and/or brand development.
Prior Hotel Experience required.
Must be a strong leader, self-motivator, team builder.
Ideal opportunity for an individual looking to advance to a General Manager position within 2 - 3 years with Janko Hospitality.
Multiple brand guest satisfaction experience
Benefits:
Medical, Dental, and Vision Insurance
Life Insurance and Supplemental Insurance
Employee Assistance Program (EAP)
Paid Time Off to include Vacation, Holidays, & Sick
Complimentary and Discounted Hotel Rooms